Over 40% of Brits are now employed in customer services, with more than a million working in customer contact centres. But what does the general public really know about this industry?
In this Channel 4 series, the true story of this often maligned industry is told by the people who work, train, and inspire this hidden workforce. Filmed with a variety of complainers/dissatisfied customers, The Complainers follows their respective stories, and highlights the reasons why they take the steps that they do.
The Complainers shows the genuinely broad skills of customer service, and how central they are to business success. Showing how companies are embarking on new journeys with their customer services departments, to manage the ever increasing demands of customers as well as the explosion of social media. The Complainers demonstrates how they're investing in re-training and recruiting which has transformed the industry into one now offering a genuine path for career progression.